Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Complaints Statistics

Complaints are categorised according to the source of the complaint. A description of the types of complaints is in the table footnotes.

2018-2019 financial year

Category

Jul-Dec 2018

Jan-Jun 2019

Full Year Total

Client1

11

9

20

Provider2

12

20

32

Public3

0

0

0

Total

23

29

52

2017-2018 financial year

Category

Jul-Dec 2017

Jan-Jun 2018

Full Year Total

Client1

17

18

35

Provider2

18

29

47

Public3

2

0

2

Total

37

47

84

2016-2017 financial year

Category

Jul-Dec 2016

Jan-Jun 2017

Full Year Total

Client1

39

26

65

Provider2

22

13

35

Public3

 

1

1

Total

61

40

101

2015-2016 financial year

Category

Jul-Dec 2015

Jan-Jun 2016

Full Year Total

Client1

38

55

93

Provider2

2

13

15

Public3

6

5

11

Total

46

63

119

2014-2015 financial year

Category

Jul-Dec 2014

Jan-Jun 2015

Full Year Total

Client1

46

52

98

Provider2

0

22

22

Public3

0

5

5

Total

46

79

125

Notes

1. A client complaint may be about advertising, relocations, expectations about devices or services not being met, maintenance, multiple repairs, and access to partially subsidised devices, pressure to purchase a partially subsidised device, service delivery or Hearing Services Program legislation or policy.

2. A service provider complaint may be about advertising and marketing, inadequate service delivery or Hearing Service Program legislation or policy, relocation issues, incentives and commissions, or any other relevant complaint.

3. A complaint from a member of the public may be about advertising and over servicing, eligibility or any other concerns relating to the Hearing Services Program.




Complaint Statistics (PDF 206 KB)

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