Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

New web pages

October 2019 Provider Factsheet - Insurance

October 2019 Provider Factsheet - Private Services and Devices

October 2019 Provider Transition Guide

October 2019 Provider Factsheet - Device Quotes

October 2019 Approved Practitioner Membership Categories

September 2019 Provider transition

Recent updates

October 2019 Legislation and Contracts

October 2019 Provider - Forms and Publications

October 2019 Provider Factsheet - Documentation and Record Keeping

October 2019 FAQ's Hearing Practitioners

October 2019 Conditions for Claiming

Contracted Service Provider Notices

CSPN 201912 - Transition Timeframes

CSPN 201911 - Commencement of Provider Transition period for new program requirements

CSPN 2019/10 - New Legislation and Contract

CSPN 2019/09 - HSOP Update 4

CSPN 2019/08 - HSOP Project Update 3

CSPN 2019/07 - HSOP Project Update


All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Contact Centre and Feedback

The contact centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.

Public Holiday Notice

The Department will be closed on Monday 7th October 2019 for the Labour Day Public Holiday. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut.  Normal business will resume at 8:30am (AEDT) on Tuesday 8th October 2019.


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