Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Contacting the Department of Health and other Agencies

The Hearing Services Program (the program) works in conjunction with other government agencies to administer certain components of the program.  When issues arise the program may not be able to resolve them without the assistance of another agency. In these circumstances you will be referred to the appropriate agency for assistance.

Contacting the Department of Health

Service providers and clients of the program should call the Department of Health’s Contact Centre for enquiries related to

  • General program information
  • Validating client details
  • Client transfers
  • General claiming questions

Please call the Contact Centre directly on 1800 500 726 or through the National Relay Service (NRS) on 1800 555 660, or email hearing@health.gov.au. Alternatively you can submit an online enquiry and feedback form.

Postal Address

Physical Address

Hearing Services Program
Department of Health
Mail Drop Point 113
GPO Box 9848
Canberra ACT 2601

Hearing Services Program
Department of Health
1 Atlantic Street
Woden Town Centre
Canberra ACT 2606

Contact information for other Government agencies

Department of Human Services (DHS) – Centrelink

Contact Centrelink for enquiries related to

  • Client eligibility e.g. pension card etc
  • Client details not matching

Centrelink can be contacted on 132 300 or you can make a general Centrelink enquiry online.

National Disability Insurance Agency (NDIA)

Contact the NDIA for enquiries related to

  • National Disability Insurance Scheme (NDIS) services
  • NDIS payment of services

The NDIA can be contacted directly on 1800 800 110 or emailing provider.support@NDIS.gov.au.

Department of Veteran Affairs (DVA)

DVA should be contacted directly for enquiries related to

  • Confirming DVA client details
  • General enquiries
  • Payment for additional features in hearing devices not covered under the Hearing Services Program.

DVA can be contacted on 800 555 254 or emailing GeneralEnquiries@dva.gov.au.

AUSkey

Contact AUSkey for enquiries related to

  • Password resets
  • AUSkey software installation
  • AUSkey registration

AUSkey can be contacted directly on 1300 287 539 or emailing technical.help@ato.gov.au.

State and territory consumer protection agencies

Your local state and territory consumer protection agency can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller.

Please visit the contact list page for the consumer body in your state or territory.

Australian Competition and Consumer Commission (ACCC)

Consumers and small businesses can contact the ACCC for enquiries related to

  • General enquires
  • False or misleading information
  • Consumer rights and obligations
  • Information on courses of action against the seller
  • Reporting a business that may be doing the wrong thing.

Consumers can contact the ACCC on 1300 302 502 or making an online enquiry. Small business can contact the ACCC on 1300 302 021 or reporting a small business issue online.

Commonwealth Ombudsman

The Commonwealth Ombudsman investigates complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government agency. The Commonwealth Ombudsman can be contacted on 1300 362 072 or visit their website for more contact information.

Administrative Appeals Tribunal

The Administrative Appeals Tribunal (AAT) reviews decisions made under Commonwealth laws, including decisions about

  • Freedom of information
  • The National Disability Insurance Scheme, and
  • Veterans’ pensions.

The AAT can be contacted by phoning 1800 228 333 or emailing generalreviews@aat.gov.au.

Other useful contact

E-Claim Software Provider 

Contact your e-Claim software provider for enquiries related to 

  • System error messages 
  • Issues with downloading or uploading your e-Claims
  • Issues with a practitioner number

The software that your business uses is an individual business decision, and may be different for every business. The Department does not have any preference for software providers. The current software providers are

Provider / Company

Software

Contact Number

Email Address

Francois Capmeil

Biotronic Pty Ltd

Fitting Wizard

(02) 9592 4603

biotron@ozemail.com.au

Lindsay Symons

HearSoft Aid Pty Ltd

Hear Aid

(03) 5832 2261

Lindsay@hearsoft.com.au

Jeff Crumb

Simply Hearing

Simply Hearing

Office 888.662.3881 Ext. 223 

Fax 519.725.0846

jcrumb@simplyhearing.com

Florin Voinescu

Onda Labs

EarWorks

+61 7 5641 2339

florin@ear-works.com

 




Contacting the Department of Health and other Agencies ( )

Online Enquiry and feedback form

Complaints Policy

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