Quick Reference and User Guides
User Guides and Quick Reference Guides for both Service Providers and member of the public, and are available for download here.
Service provider quick reference guides
Getting set up
| Accepting an invitation to access the portal (PDF) |
| HSO Portal - Accessing the Training Environment (PDF) |
| Accessing or Subscribing to RSS Feeds (PDF) |
Portal users
Managing client records
| Edit a client's service history (PDF) |
| Making a client complex (PDF) |
| Update client details (PDF) |
Find, transfer and link existing clients
| Transfer, link and search for existing clients (PDF) |
Client vouchers and eligibility checks
| Checking a client's eligibility for the program (PDF) |
| Applying for a new client voucher (PDF) |
| Confirm voucher for a return client (PDF) |
| How to finalise a draft application (PDF) |
Managing Qualified Practitioners
| Add a new practitioner (PDF) |
| Creating or updating a practitioner link (PDF) |
Claiming through the HSO portal
| Submitting Portal Claims (PDF) |
| Relocated maintenance claims (PDF) |
| Remote control claims (PDF) |
| Batch Upload (PDF) |
| Batch Download (PDF) - response file |
| Payments and reconciliation (PDF) |
Recoveries in the HSO portal
| Processing a recovery (PDF) |
Device manufacturer user guides
| HSO User Guide Device Manufacturer (PDF) |
Public User Guide
| HSO User Guide (PDF) |
Public Quick Reference Guide
| HSO Quick Reference Guide (PDF) |