What's New
Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.
Coronavirus (COVID-19)
There has been a new Provider Factsheet released to update providers on the COVID-19 situation. You can access this information via the link below.
Public Holidays
The Department is closed for all National and Local (ACT) Public Holidays. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut. Normal business will resume at 8:30am (AEDT) on the next business day.
New web pages
4 June 2020 HSP and NDIS arrangements 1 July 2020 - Service providers, NDIS participants
Recent updates
7 October 2020 - FAQs - Management of Client Records
7 October 2020 - Provider Factsheet - Management of Client Records
7 October 2020 - Provider Factsheet - Government Announcement of Changes to the Hearing Services Program
2 October 2020 - Provider Factsheet - Conditions for Claiming - Update
29 September 2020 - Provider Factsheet - Compliance Update 2020-21
4 September 2020 - Provider Factsheet - Coronavirus (COVID-19)- 4 September 2020
Contracted Service Provider Notices
CSPN 2020/17 - Hearing Services Program Review – Interim Advice published
CSPN 2020/16 - Changes to the Hearing Services Online (HSO) Portal
CSPN 2020/15 - Hearing Services Program Review Consultation Paper
CSPN 2020/14 - Use of Cloud Services for storage of client records
CSPN 2020/13 - Government Announce of Changes to the Hearing Services Program
Consultations
13 August 2020 - The Hearing Services Program Review is now available.
All closed consultations are available for viewing.
Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.
Contact Centre and Feedback
The contact centre is open from 8:30am to5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.
Enquiries can also be made using the feedback form or by e-mail to hearing@health.gov.au.
Note: The contact centre is not open on National and Local (ACT) Public Holidays
System Outages
There are currently no system issues with the HSO portal. Both portal and website are functioning as expected.
What providers are required to do if a system outage is identified
- Where possible, please reschedule appointments if a voucher cannot be issued at the time of the appointment.
- If you are not able to reschedule appointments, please make sure you check the clients eligibility card to determine that they are entitled to receive services through the program.
- An email should also be sent to hearing@health.gov.au containing the client's 4 points of ID, date and time of their appointment and what service you are providing (once the system issue is resolved, the program will reply to your email with instructions on how to claim).
Note: For new clients, we require the client application form for us to process a new voucher, please email the form.
For further information about system outages, please visit System Outages and the System Outages Factsheet